Thank you for shopping at On Two Wheels Online. We hope you are happy with your purchase, however if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange only. Please see below more information on our returns policy ('Returns Policy').
In this Returns Policy references to ‘OTW’ or ‘us’ or ‘we’ or ‘our’ means On Two Wheels Motorsports Pty Ltd. This Returns Policy applies to all purchases made online through On Two Wheels.
This Returns policy is to be read in conjunction with the On Two Wheels Terms and Conditions and Privacy Policy.
Online purchases can be returned back to On Two Wheels dealership in accordance with this Returns Policy.
If you have an account and wish to return any products purchased online, please return back to our online store and follow the procedure below:
Step 1 Send an email to marketing@ontwowheels.com.au explaining what you wish to return/exchange along with your order number and reason for exchange.
Step 2 The team will respond back to you regarding this return/exchange and will advise of next steps.
Once the team have received your form, it will be reviewed, and they will advise of next steps. Return the items back to our store wrapped in the original packaging (if undamaged – otherwise use suitable packaging). If you have returned your order for a refund, this will be processed within 5-7 business days of OTW receiving the products and you will receive a confirmation email when the refund has been processed.
If you are requesting an exchange, you will receive an exchange for the items of equal or lesser value and are part of the same range of product already purchased. Please ensure that the details of what you would like to be exchanged are correct as we will only offer one exchange of product. For any warranty requests, please follow the steps as above and once the product is received at OTW, our team will be in contact once the assessment has taken place to discuss the next steps. Each item will be assessed on a case by case basis, depending on the requirement.
If you are attempting to return a product outside of the 14 day period, OTW reserves the right to refuse your claim.
All items are subject to a 10% restocking or processing fee. We will deduct this from your refund.
Each customer is responsible for the cost of returning items back to OTW. If you are returning a faulty product, OTW will arrange to refund your shipping costs after the product has been determined to be faulty in accordance with the Faulty Returns section below. You must keep your receipt for postage and provide this for compensation when requested.
OTW is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of the products to OTW.
It is recommended to ship the products back to OTW using a secure postal service and ensuring a tracking number is provided. If tracking is not purchased, and a parcel being returned is delayed or lost, this is not the responsibility of OTW and must be taken up directly with the chosen postal service provider. If the product is lost in transit a refund or exchange cannot be given.
Please be advised that our online warehouse is not open to the public, and we do not accept in person drop offs of any kind, at any time. Any attempt to do so will be refused.
All returns are subject to the following conditions (‘Return Conditions’), except in the case of faulty products which may be returned in accordance with the Faulty Returns section below.
Except if a product is faulty, OTW will offer a refund or exchange, only if the return is:
Please be aware that unless a product is faulty, you cannot exchange or return it more than ONCE. If a product is not faulty, OTW retains the right to reject a return on the basis of a failure to adhere to these Return Conditions.
We will not accept a request for refund or exchange for any of the below reasons:
Except if the product is faulty, products purchased at full price may be returned for a refund or exchange provided that the product meets the Return Conditions set out above.
Except if the product is faulty, sale products can only be returned for a Store Credit and provided that the product meets the Return Conditions above.
It is considered a sale product when a product is:
When OTW receives the product, it will be assessed by a team member and you will be notified of the outcome as to whether or not it is deemed as faulty in accordance with company policy and guidelines.
If the product is faulty, OTW will offer to repair, replace or refund the value of the product plus delivery charges, providing proof of freight is provided. OTW reserves the right to offer repairs for minor faults with our product/s rather than a replacement product or a refund.
If you were informed the products were faulty at the time of the purchase, you will not be eligible to a return for the disclosed fault.
The process of assessment and repair may take up to three weeks from when the product is received by the Repairs Department. If for any reason, it will take a longer period of time, you will be notified of this within the three week time frame.
If the product has a major problem or cannot be repaired, you can choose a refund or exchange. A major problem is when the product:
Refunds will be returned to you in the manner you paid for the product (debit/credit card or your payment gateway).
Please allow up to 5 business days for this to be visible within your account.
Once the product/s have been received by OTW, your return will be assessed within two business days and you will receive an email once your return has been processed.
All items are subject to a 10% restocking or processing fee. We will deduct this from your refund.
CUSTOMER GUARANTEES
All of our products come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. This Returns Policy is not intended to replace, limit or exclude any rights available to you under the Australian consumer law.
If you have any questions, comments or queries please feel free to email us at marketing@ontwowheels.com.au or refer to our other policies or terms and conditions on this website.
Last updated July 2022
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Thank you for visiting our website and shopping at On Two Wheels Motorsports Pty Ltd (ABN 41 066 098 897). Please take the time to read our website Terms & Conditions ('Terms').
References to 'On Two Wheels' or 'us' or 'we' or 'our' means ‘On Two Wheels Motorsports Private Limited' who is the owner of this website. On Two Wheel's registered office is Unit 1, 18 Holborn Circuit, Gledswood Hills NSW 2557, Australia. The term ‘you’ refers to the user or viewer of this website.
Reference to 'business days' in these Terms or any policy means any day that is not Saturday, Sunday or a statutory public holiday in Australia.
If you continue to browse and use this website, you are agreeing to comply with, and be bound by, these Terms (as defined below) govern our relationship with you in relation to your use of this website (www.ontwowheels.com.au) and all related websites operated by On Two Wheels Motorsports Pty Ltd (ABN 41 066 098 897), its related bodies corporate (collectively, the Website) and your purchase of products through them.
On Two Wheels reserves the right to change these Terms at any time. By continuing to use the website (www.ontwowheels.com.au) you consent to any variations. On Two Wheels will not notify you of these variations, and it is your responsibility to regularly check these Terms for any variations including variations to content, products and pricing. Continued use of this website (www.ontwowheels.com.au) following any variation to these Terms will be deemed acceptance of those variations.
TERMS OF USE
You may only use On Two Wheel's website, for personal purposes unless we expressly consent to your proposed use. You agree that you will not use On Two Wheels to:
PERSONAL INFORMATION & PRIVACY
When ordering products, you must provide On Two Wheels with your personal information or that of a gift recipient. You warrant that the information you provide On Two Wheels is accurate, complete and up-to-date and that you will inform On Two Wheels of any changes to that information. You also warrant that you have the authority to provide us with the information that you disclose.
Your account, including your email address and password. You further acknowledge and agree that you will not disclose these details to any person not duly authorised by you. You are solely responsible for all activities that occur on your account and under your email address and password.
You agree that you will immediately notify On Two Wheels of any unauthorised use of your account, email address or password.
On Two Wheels will handle your personal information in accordance with our Privacy Policy.
PRICING
All prices on the website are displayed in Australian Dollars (AUD) and you will be charged in Australian Dollars (AUD).
These Terms should be read in conjunction with our Pricing Policy which is located at the bottom of each page of our website. We may change our prices without notice.
Payment must be made via On Two Wheels' third-party payment gateway. On Two Wheels will provide you with details of how to access the nominated payment gateway when you make your order. On Two Wheels does not store your credit card or banking details. Please check the website for the applicable provider for details of the privacy policies and security measures of these service providers.
By making such payment you agree to the content of those policies and measures. To the maximum extent permitted by law, we will not be liable for any loss or damage arising out of your use of the third-party payment gateway.
You acknowledge that we will perform standard security checks on the payment details you provide to us. In the event of unusual activity, On Two Wheels reserves the right to temporarily or permanently suspend payment via your credit card or debit card and we may contact you, your bank or any other relevant third party to report such unusual activity.
SALE ITEMS AND SPECIAL OFFERS
Where an item is:
it is considered a sale item ('Sale Item'). Sale Items are subject to the Sale Returns section of our Returns & Exchanges Policy. Discounts, Promotions, Coupons ('Special Offers') are offered at On Two Wheels’ discretion. Any conditions applicable to the Special Offers will be specified at the time of issue.
ORDER ACCEPTANCE POLICY
Purchases through On Two Wheels are for Australian residents only.
All orders submitted through the Website are subject to acceptance by On Two Wheels. Once you submit your order, you will receive an email from On Two Wheels to confirm receipt of your order. This email confirmation does not constitute an acceptance of the order or an offer to sell products.
On Two Wheels reserves the right to:
Acceptance of all orders is subject to On Two Wheels confirming availability and price for products ordered. If your order is rejected for any reason you will be given a full refund for any amount paid for the order.
On Two Wheels only accepts your offer, and concludes the contract of sale for the product(s) ordered by you, when we dispatch the product(s) and send you an email confirming that the product(s) have been dispatched to your nominated shipping address. On Two Wheels may cancel your order (including orders accepted by On Two Wheels) without any liability to you if any of the products in your order are unavailable, or there were any errors in price or product description on the Website at the time of placing your order, or due to technical errors in processing your order. If we cancel your order for any reason you will be given a full refund for any amount paid for the order.
If you have placed a Deliver to Store (Click & Collect) order you will only be able to collect your order after you have received an email from Australia Post stating that your order has been successfully delivered to your nominated store. When collecting a Deliver to Store (Click & Collect) order from the store, you are required to supply a copy of your On Two Wheels online order confirmation email with your unique order number and photo identification. If you have not collected your Deliver to Store (Click & Collect) order within 14 days of delivery to the store, On Two Wheels reserves the right to return your Deliver to Store (Click & Collect) order to our stock and process a full refund for any amount paid for the order.
ORDER CANCELLATIONS
If you notify us in writing before products have been dispatched, On Two Wheels may be able to accommodate order cancellations. If items have been shipped, On Two Wheels reserves the right to refuse an order cancellation or charge a cancellation fee if we are able to have the package returned by our delivery service.
SHIPPING & DELIVERY
Please refer to our Shipping Policy and Returns & Exchanges Policy for further information. You can track your order using the consignment number you receive via email when you place an order, or by logging in to My Account and reviewing your order there.
RETURNS
On Two Wheels will accept returns in accordance with our Returns & Exchanges Policy.
INTELLECTUAL PROPERTY
Unless otherwise indicated, On Two Wheels owns all copyright of the content and information on On Two Wheels’ website. All registered or unregistered trademarks and logos used on On Two Wheels are the property of their respective owners.
All copyright, content, information, data, text, codes, news, file content, layout design, software, images, graphics, articles, trademarks, logos, interfaces, photographs, tutorials, videos, reviews, forum posts, databases and all other intellectual property and information on the On Two Wheels website ('Intellectual Property') is owned, controlled by, or licensed to On Two Wheels.
Except for viewing the content for your own personal non-commercial use, we do not grant you any rights to use the On Two Wheels website or any content, information and other Intellectual Property on this website for any other purpose unless we expressly consent in writing.
You must not use or replicate any of our Intellectual Property other than as permitted by law. Specifically, you must not use or replicate our Intellectual Property for commercial purposes unless we expressly agree in writing, in which case we may require you to sign a license agreement.
If you wish to use content, images or any of our other Intellectual Property, you should submit your request to us at the following email address: marketing@ontwowheels.com.au
ACCURACY OF CONTENT
Whilst On Two Wheels updates the Website regularly, it makes no representation as to the accuracy, currency or completeness of any Content or services on the Website. All Content and services are provided on the basis that you undertake the responsibility for assessing their accuracy and that you rely on the Content and services entirely at your own risk. You should seek independent advice before acting on any material or information contained on the Website of any Third Party Website, and you must not provide any warranties to third parties in relation to the Content, the services or the performance of the Website.
To the extent that you acquire goods or services from On Two Wheels as a 'consumer' (as that term is defined in section 3 of the Competition and Consumer Act 2010 (Cth), you may have certain rights and remedies (including, without limitation, consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. Nothing in these Terms operates to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability, implied or conferred the Australian Consumer Law (as set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) or any other statute where to do so would contravene that statute or cause any term of these Terms to be void (Non-excludable Obligations)
Product images on On Two Wheels or this website are for illustrative purposes only and may not always be an exact representation of the listed product and may vary from the delivered product depending on your monitor settings and computer equipment. On Two Wheels is not responsible for any such variations. However, if a product is materially different from the representation on our website, you may be entitled to a refund or exchange under Australian consumer law. You must use the images as a reference only and rely on product titles, descriptions and fitment listings for accuracy.
Unless otherwise stated, any additional items and accessories shown in a product image are for display purposes only and may not be included in the listed price. You must ensure that you carefully read the product title and description before purchasing anything from our website.
To the maximum extent permitted by law, neither we nor any third party provides any warranty or guarantee as to the accuracy, or completeness of information and content contained on the On Two Wheels website. We expressly exclude liability for any such inaccuracies or errors to the maximum extent permitted by law.
LIABILITY
You understand that our website is provided on an “as-is” basis. While we aim to update our website regularly, neither On Two Wheels, nor any of its employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this website. We reserve the right to restrict access to parts of this website or the entire website, change or withdraw any items, information or content featured on this website without notice.
expressly excludes all conditions, warranties, rights, remedies, liabilities or other terms that may be implied or conferred by statute, custom or the general law that impose any liability or obligation on On Two Wheels; and does not warrant or guarantee in any way:
On Two Wheels will not be liable to you for loss of profit or business revenue, reputation, goodwill, business or business contracts, use, anticipated savings, loss or corruption or destruction of data, loss arising from the transmission of viruses, or any indirect or consequential liability, loss or damage suffered by you (including any liability incurred to a third party) in connection with the Website; including as a result of any negligence of On Two Wheels, and whether or not On Two Wheels was advised in advance of the possibility of such liability, loss or damage.
On Two Wheels' total liability to you (including as a result of any negligence of On Two Wheels) in respect of any and all loss or damage suffered by you in connection with the Website is otherwise limited to $100.
PASSWORDS AND LOGINS
If you sign up for a user account on the Website, you:
When signing up for a user account, you must provide accurate, complete and up-to-date information as requested during the sign-up process. It is your responsibility to inform On Two Wheels of any changes to that information. You may do this at any time by updating your details via your user account.
OTHER ACTIVITIES AND THIRD-PARTY WEBSITES
From time to time, On Two Wheels may promote, or advertise events, offers, items, services or other activities that may be conducted offline or which may be conducted by third parties. These events, items, services or other activities may be subject to separate terms and conditions. You acknowledge that you participate in any of these activities entirely at your own risk and in accordance with those separate terms and conditions.
This website may feature or display hyperlinks and pointers to websites operated by third parties. Such websites do not form part of our website and are not under our control. These links are provided for convenience to provide further information to you. If you click on a link to any third-party websites, you leave our website entirely at your own risk.
We have no responsibility for the content of any third party websites, and we shall not be liable to you or any third party, whether in an action in contract, negligence or other tort, in respect of any loss, liability, cost or expense (including special, indirect or consequential loss or damage) you or any third party suffers arising from, or in connection with, your use of those third party websites.
COOKIES
Cookies may be used on some areas of the Website. A cookie is a small file placed on a user's hard drive which tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter that information on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse cookies. A user can refuse a cookie and still fully navigate our Website. In order to collect statistics, we may anonymously log information, and identify categories of users by data items such as domains and browser types.
INDEMNITY
On Two Wheels is not liable for any loss, costs, expenses, liability or damages whatsoever (actual or consequential), arising from, or in any way related to, your access and use of the On Two Wheels website and any content or information contained on, or obtained through the site. On Two Wheels does not warrant that On Two Wheels will be uninterrupted or error free.
You indemnify us and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of On Two Wheels' website and all information and content contained on, or obtained through the On Two Wheels website, including any liability or expense arising from claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitor’s fees of every kind and nature incurred by you or any third parties through you.
COMPLIANCE WITH LAWS
You must use On Two Wheels' website in accordance with all applicable laws, rules and regulations.
You must not use, nor will you allow or authorise any third party to use, On Two Wheels' website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or in an obscene or any other inappropriate way, or in a way which conflicts with On Two Wheels' website or our services. If your contributions to our forum (if any) or any public comments you make on On Two Wheels' website are, in our opinion, of a type described in this paragraph, we may at our discretion, refuse to publish such comments and/or remove them from On Two Wheels' website.
We reserve the right to refuse or terminate you use of On Two Wheels' website at any time without notice or reason.
FRAUD PREVENTION
All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order and orders will be held from shipment until security checks have been completed.
We will make reasonable attempts to contact you using the details provided to complete the necessary security checks. Failure to comply with such requests from On Two Wheels will result in the order being cancelled and the funds being refunded.
To the maximum extent permitted by law, On Two Wheels will not be liable to you or to any third party, whether in an action in contract, negligence or other tort in respect of any loss, liability, cost or expense including special indirect or consequential loss or damage however caused, which may arise directly or indirectly from a distributed denial-of-service attack or by any malicious or harmful programs, scripts or technologies that may affect the On Two Wheels website, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material. You agree to release us from any such liability.
TERMINATION OF USE
You may stop using On Two Wheels at any time for any reason.
On Two Wheels reserves the right in its absolute discretion to suspend or terminate at any time your access to, and use of, On Two Wheels' website without notice and for any reason, including but not limited to a breach of these Terms. The suspension or termination shall not affect either party’s rights or liabilities.
On Two Wheels may disclose any information we may have about a user in relation to an investigation or allegation that your use of On Two Wheels' website is in breach of these Terms or is in breach of law or other regulation. On Two Wheels reserves its right to identify or bring legal action against any person who is breaching these Terms, including obtaining injunctive relief.
SECURITY
You use the internet and On Two Wheels' website at your own risk. To the maximum extent permitted by law, On Two Wheels does not warrant or guarantee that access to On Two Wheels or this website will be uninterrupted or error free, or that they will be free from viruses or other contamination.
When using On Two Wheels, the internet or any third-party networks or facilities, you are using networks, facilities and services that are beyond the control of On Two Wheels. You assume all risk and liability of your use of On Two Wheels, and any such third-party networks and facilities, including access to On Two Wheels via such media.
Every purchase you make through On Two Wheels is as secure as current technology will allow. When you process an order through On Two Wheels your personal information is encoded with 128-bit SSL (secure socket layer) encryption. This means that any sensitive data cannot be intercepted and read as it travels down your phone line to our secure server. All payments are made through On Two Wheels' nominated payment gateway, so no credit card details are stored on our computer systems.
On Two Wheels recommends you review On Two Wheels' Privacy Policy before disclosing any personally identifiable information.
OUTAGES
On Two Wheels reserves the right to cease, interrupt or withdraw your access to On Two Wheels' website for any reason, including without limitation, for upgrades and maintenance of the site.
SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of these Terms, which will continue in full force and effect and these Terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these Terms will not constitute failure of consideration. Any failure by On Two Wheels to act or enforce these Terms immediately will not be considered a waiver of On Two Wheels' right to take any such action.
FORCE MAJEURE
If we are unable to perform in whole or in part, any obligation under these Terms because of any fact, circumstance or matter beyond our reasonable control, we are relieved of that obligation to the extent and for the period that it we are unable to perform the obligation. You agree that On Two Wheels will not be held liable for any delay or failure in the performance of any part of our services to you.
GOVERNING LAW
You are responsible for compliance with all laws and regulations applicable to your location. These Terms are governed by, and construed in accordance with, the laws of Australia. Any disputes concerning On Two Wheels, or this website are to be resolved by the courts having jurisdiction in Australia.
GIFT CARD TERMS & CONDITIONS
These terms and conditions govern your purchase and use of On Two Wheels gift cards and eGift cards (together, gift cards). By purchasing or using a gift card, you indicate you have read, understood and accept these terms and conditions. If you have any questions about these terms and conditions, please contact us at marketing@ontwowheels.com.au.
PURCHASING A GIFT CARD
Gift cards can be purchased:
The purchase of a gift card is deemed to be complete:
VALIDITY & REDEMPTION
Gift cards are valid:
To redeem the value on a gift card:
USE
LOSS OR DAMAGE
LIABILITY
VARIATIONS
GOVERNING LAW
CHANGES TO THESE TERMS
On Two Wheels may change these Terms from time to time. If On Two Wheels reasonably considers that the change is likely to:
GENERAL
If any provision of these Terms is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of these Terms, which will continue in full force and effect and these Terms will be deemed amended to replace, to the extent legally permitted, the rights and obligations contained in the invalid, illegal, or unenforceable provision. The invalidity, illegality, or unenforceability of any provision of these Terms will not constitute failure of consideration.
Any failure by On Two Wheels to act or enforce these Terms immediately will not be considered a waiver of On Two Wheels' right to take any such action.
These Terms are governed by the laws of New South Wales, Australia. By using the Website, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales, Australia in relation to any dispute relating to the Website. You are responsible for your compliance with all laws and regulations applicable to your location.
QUESTIONS
If you have any questions, comments or queries please feel free to email us at info@ontwowheels.com.au to refer to our other policies or terms and conditions on this website.
Last updated February 2022.
© Copyright 2022 On Two Wheels Motorsports Proprietary Limited. All Rights Reserved.
On Two Wheels Motorsports Pty Ltd. and its affiliates (collectively “On Two Wheels”, “we” and “us”) respect your privacy.
We are committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation.
Our Privacy Policy describes the types of Personal Data we collect through our payments products and services (“Services”) and via our online presence, via our main website at www.ontwowheels.com.au. This policy also describes how we use Personal Data, with whom we share it, your rights and choices, and how you can contact us about our privacy practices. This policy does not apply to third-party websites, products, or services, even if they link to our Services or Sites, and you should consider the privacy practices of those third-parties carefully.
Overview
On Two Wheels Motorsports obtains Personal Data about you from various sources to provide our Services. “You” may be a visitor to our website, a user of our Services (“User”).
In order to provide services to you, we may ask for personal information such as your name, address, telephone number or email address. The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable.
Our privacy policy relates to the personal information we collect about you as our customers, visitors to our websites, apps, social media and members of the public.
On Two Wheels Motorsports needs to collect certain personal information in order to properly carry out its functions and activities. The types of information that the Company collects will depend on the circumstances of the individual’s involvement or contact with the Company.
Personal Data We Collect
(a) Personal Data that we collect about you
Personal Data is any information that relates to an identified or identifiable individual. The Personal Data that you provide directly to us through our Services will be apparent from the context in which you provide the data. In particular:
When you register for an On Two Wheels Motorsports account, we collect your full name, email address, and account log-in credentials.
When you make an in-store or online purchase.
Reserve items in store or Collect In Store (Click & Collect).
When you respond to On Two Wheels Motorsports marketing emails or surveys, we collect your email address, name and any other information you choose to include in the body of your email or responses. If you contact us by phone, we will collect the phone number you use to call On Two Wheels Motorsports. We may collect additional information in order to verify your identity.
If you make payments or conduct transactions through our website, we will receive your transaction information. This information may be passed on to our third-party payment gateway Stripe for the purpose of fulfilling the purchase from us. The information that we collect will include payment method information (such as credit or debit card number, or bank account information), purchase amount, date of purchase, and payment method. Different payment methods may require the collection of different categories of information. On Two Wheels Motorsports will determine the payment methods that it enables you to use, and the payment method information that we collect will depend upon the payment method that you choose to use from the list of available payment methods that are offered to you on our website. When you make a transaction, we may also receive your name, email, billing or shipping address and in some cases your transaction history to authenticate you.
You may also choose to submit information to us via other methods, including:
(i) in response to marketing or other communications,
(ii) through social media or online forums,
(iii) through participation in an offer, program or promotion,
(iv) sending us an enquiry or providing us with feedback.
When we conduct fraud monitoring, prevention, detection, and financial compliance activities, we will receive Personal Data from you (and your device) and about you through our Service and from our business partners, financial service providers, identity verification services, and publicly available sources (e.g., name, address, phone number, country), as necessary to confirm your identity and prevent fraud. Our fraud monitoring, detection and prevention services may collect Personal Data about you and use technology to help us assess the risk associated with an attempted transaction by you via our website.
Generally, you have no obligation to provide any information requested by On Two Wheels Motorsports. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
(b) Information that we collect automatically on our website, social media and apps.
Our website use cookies and other technologies to function effectively. Cookies are small text files that websites or apps may place on your computer or device, and are used to recognise repeat users of websites and remember user preferences.
These technologies record information about your use of our website, social media sites and apps, includes:
Browser and device data such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the language version of our website;
Usage data, such as time spent on our website, pages visited, links clicked, language preferences, and the pages that led or referred you to our website.
We also collect information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We use Google Analytics on our website to help us analyze your use of our website, with the purpose of improving the functionality and diagnose technical issues.
How We Use Personal Data
(a) Our products & services.
We rely upon a number of legal grounds to ensure that our use of your Personal Data is compliant with applicable law. Some of the purposes of collecting, holding, using and disclosing personal information are to:
To create orders
To deliver any of On Two Wheels Motorsports’ loyalty programs or customer relationship management systems
To provide you with services you have requested from us
Answering queries, resolving complaints and responding to social media
To promote On Two Wheels Motorsports, including through direct marketing, events and competitions, public relations and social media
Performing research and statistical analysis
Helping us tailor existing or develop new products, services or offers,
Protecting the security of our stores, team members, customers, suppliers and merchandise (including fraud prevention)
Requirements under law or regulations, or for other purposes explained at the time of collection
(b) Marketing and events-related communications.
We may send you email marketing communications about On Two Wheels Motorsports products and services, invite you to participate in our events or surveys, or otherwise communicate with you for marketing purposes, provided that we do so in accordance with the consent requirements that are imposed by applicable law.
For example, when you ‘opt in’ to the Subscribe section on our website, we collect your contact details and may use the information to follow-up with you regarding an event, send you information that you have requested on our products and services and, with your permission, include you on our marketing campaigns.
You can opt out from receiving our marketing communications at any time by:
using the unsubscribe facility that we include in our electronic messages to opt out of receiving those messages.
contacting our Marketing team by email at marketing@ontwowheels.com.au
How We Disclose Personal Information
On Two Wheels Motorsports does not sell or rent Personal Data to marketers or unaffiliated third parties. We share your Personal Data with trusted entities, as outlined below.
financial institutions for payment processing
regulatory, investigative or government bodies to comply with laws and regulations
On Two Wheels Motorsports’ contracted service providers or partners, including: overseas and local agents, delivery and shipping providers, information technology service providers, marketing and communications agencies, research and statistical analysis providers, hard copy and electronic mail houses, manufacturers and suppliers, external business advisers (eg auditors and lawyers).
Access to, and correction of, Personal Information
We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information, we have about you is inaccurate or incomplete.
(a) Opting out of receiving electronic communication from us. If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails or contact our marketing team at marketing@ontwowheels.com.au. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with our Services.
(b) Correcting your Personal Information.If you would like to review, correct, or update Personal Information that you have previously disclosed to us, you may do so by contacting our team at marketing@ontwowheels.com.au and we will take reasonable steps to correct that information to ensure that the information is accurate, up-to-date, and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.
Security of Personal Information
On Two Wheels Motorsports takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration.
We take reasonable steps to:
ensure access to and use of personal information within the On Two Wheels Motorsports is appropriately limited to prevent misuse or unlawful disclosure of information.
ensure that the personal information that we use and disclose is accurate, up to date and complete;
destroy or permanently de-identify personal information that is no longer needed for purposes permitted by the Australian Privacy Principles.
ensure that in instances where other organisations provide support and or services, the On Two Wheels Motorsports requires them to appropriately safeguard the privacy of the information provided to them.
We endeavour to protect the personal information of users of our website, however, we cannot guarantee the security of information you disclose online - you disclose that information at your own risk.
If you are concerned about sending your information over the internet, you can contact On Two Wheels Motorsports via email at marketing@ontwowheels.com.au
If you become aware of any security breach, please let us know as soon as possible.
Third Party Website
This web site contains may contain links to websites and information provided by third parties. There may be technical inaccuracies, typographical or other errors, programming bugs or computer viruses contained within the web site or its contents.
On Two Wheels Motorsports makes no representations about the accuracy or suitability of the information or links provided on this website. The information is provided ‘as is’, without express or implied warranty. You use the information and links at your own risk. On Two Wheels Motorsports takes no responsibility for the content of Internet sites that link to or from the On Two Wheels website. Except as set out below, On Two Wheels Motorsports excludes all:
warranties whether express, implied, statutory or otherwise, relating in any way to this web site or your use of this web site; and
liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any use of the information on or access through this web site for any reason whatsoever (including negligence).
Where any statute implies any term into your use of or any arrangement arising out of the accessing of this web site and that statute prohibits exclusion of that term, then that term is included. If and to the extent permitted by the statute, however, On Two Wheels Motorsports’ liability for any breach of such term is limited to the resupply of services.
Contacting Us
On Two Wheels Head Office is located at 18 Holburn Circuit, Gledswood Hills NSW, 2557, Australia. If you have a complaint or query in relation to our privacy policy, you can contact the Company by emailing the Marketing Team at marketing@ontwowheels.com.au
All complaints received by the Marketing Team will be handled in a fair, confidential, and timely manner. We will respond to you by your preferred contact method if you have indicated one.
Further information
Further information about the Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Privacy Commissioner’s website www.oaic.gov.au or on 1300 363 992.
Updates to this Privacy Policy and Notifications
We may amend our Privacy Policy from time to time. The current version will be published on our website.
We may change this Privacy Policy from time to time to reflect new services, products or with regards to relevant laws. The “Last updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes are effective when we post the revised Privacy Policy on our website. We may provide you with disclosures and alerts regarding the Privacy Policy by posting them on our website.
Updated 11 January 2021
PERSONAL INFORMATION
Yamaha Motor Finance Australia Pty. Ltd. ABN 29 101 928 670 (“YMF”) may collect personal information from you. YMF will use, disclose and make accessible your personal information in accordance with its Privacy Policy, the Privacy Act 1988, the Australian Privacy Principles and this authorisation.
YMF AND CREDIT REPORTING BODIES
You authorise YMF to give to and seek personal information about your credit arrangements or obtain a consumer or commercial credit report containing information about you from any credit reporting body.
You also authorise YMF to make a verification request of and to obtain an identity verification assessment about you from a credit reporting body using your personal information.
The personal information which YMF may give or seek includes (where applicable):
You authorise YMF to give to and seek credit reports and other information about your credit arrangements from:
Your authorisation entitles YMF to exchange information about your credit worthiness, credit standing, credit history and credit capacity.
USE OF YOUR PERSONAL INFORMATION
Credit reports, identity verification assessments and other personal information YMF obtains about you including your credit arrangements from a credit reporting body or credit provider may be used by
YMF for the following purposes:
PEOPLE WE MAY EXCHANGE YOUR PERSONAL INFORMATION WITH
You authorise YMF to give to and seek personal information about you from:
PERSONAL INFORMATION
Yamaha Motor Finance Australia Pty. Ltd. ABN 29 101 928 670 (“YMF”) may collect personal information from you. YMF will use, disclose and make accessible your personal information in accordance with its Privacy Policy, the Privacy Act 1988, the Australian Privacy Principles and this authorisation.
YMF AND CREDIT REPORTING BODIES
You authorise YMF to give to and seek personal information about your credit arrangements or obtain a consumer or commercial credit report containing information about you from any credit reporting body.
You also authorise YMF to make a verification request of and to obtain an identity verification assessment about you from a credit reporting body using your personal information.
The personal information which YMF may give or seek includes (where applicable):
You authorise YMF to give to and seek credit reports and other information about your credit arrangements from:
Your authorisation entitles YMF to exchange information about your credit worthiness, credit standing, credit history and credit capacity.
USE OF YOUR PERSONAL INFORMATION
Credit reports, identity verification assessments and other personal information YMF obtains about you including your credit arrangements from a credit reporting body or credit provider may be used by
YMF for the following purposes:
PEOPLE WE MAY EXCHANGE YOUR PERSONAL INFORMATION WITH
You authorise YMF to give to and seek personal information about you from:
You also authorise your accountant to release and disclose your financial information to YMF, YMF’s related companies, joint venture partners and its agents and you authorise government authorities which hold your drivers’ licence and/or motor vehicle registration information to confirm your address details to YMF, YMF’s related companies, joint venture partners and authorised agents. If you do not provide the information requested or do not give your authority for the use of the information, YMF may decline your application.
YMF will not disclose personal information to overseas recipients.
MARKETING
You authorise YMF, YMF’s related companies, joint venture partners and agents and contractors to use your personal information for marketing, planning and product development purposes by YMF or YMF’s related companies and joint venture partners. You can request that you do not receive direct marketing communications.
OBTAINING OUR PRIVACY POLICY, ACCESSING AND CORRECTING YOUR INFORMATION
YMF’s Privacy Policy contains information about how you can access and correct your personal information.
You can access YMF’s Privacy Policy at YMF’s website: www.yamaha-motor.com.au/finance/ymf
You can also request a copy of YMF’s Privacy Policy or access and correct your personal information by:
RESOLVING CONCERNS
If you believe the privacy of your personal information has been compromised, you are entitled to complain to YMF.
YMF’s Privacy Policy contains information about how you can make a complaint.
PROVIDING PERSONAL INFORMATION ABOUT OTHERS
If you provide personal information about another individual you agree that you will inform the individual that personal information about them has been supplied to YMF, why it has been provided and that they can contact YMF to obtain access to or correct their personal information or get a copy of YMF’s Privacy Policy.
CONTINUING CONSENTS AND AUTHORITIES
YMF may use or disclose this information before, during or after the term of any agreement you have with YMF.any of your guarantors, consumer credit insurers, mortgage goods insurers, introducers, consultants, brokers or any supplier of goods and services including suppliers of goods and services of which YMF is a linked credit provider;
You also authorise your accountant to release and disclose your financial information to YMF, YMF’s related companies, joint venture partners and its agents and you authorise government authorities which hold your drivers’ licence and/or motor vehicle registration information to confirm your address details to YMF, YMF’s related companies, joint venture partners and authorised agents. If you do not provide the information requested or do not give your authority for the use of the information, YMF may decline your application.
YMF will not disclose personal information to overseas recipients.
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